Due to current scheduling restrictions and the overwhelming amount of last minute cancellations and no-shows, we are compelled to implement a new cancellation policy for all of our services.
 

The following applies to ALL services, (salt cave sessions, float therapy, red light therapy, and sauna sessions) and applies to Saturdays ONLY.
 

  1. Credit card information will be taken for every service scheduled for Saturdays. All cards will be automatically charged for the booked service at the 48 hour mark before the appointment. Once a card is charged for the scheduled appointment, there will be no refunds.

  2. If a gift card is to be used, we will take that information along with the credit card and the gift card will be redeemed at the 48 hour mark. If a package card is to be used, we will take that information along with the credit card and one session will be used from the card at the 48 hour mark.

  3. If any gift cards or punch cards used do not meet the total of the service charge, the credit card given at booking will be charged the difference.

  4. If you are scheduling a service within 48 hours of your chosen time, for example calling at noon on Friday to book for 2 pm on Saturday, it will be a PREPAID ONLY service.

  5.  In order to avoid a charge for the service, an attempt to cancel or reschedule must take place before the 48 hour mark of the service via phone call with a voicemail or an email. We will now be sending reminders 48 hours before your scheduled service, so you must contact us before that message is sent to you.
     

Basically, all Saturdays will now be pre-paid for every service. We are currently so restricted on how we can schedule services that we cannot keep turning away clients on a booked up Saturday just for people not to show to their scheduled appointments. When you schedule these services, they are totally reserved for you and your group for that time. We do this now so everyone can feel as comfortable as possible when coming in for a service.

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